Shipping Policy

TeraCare Nederland is committed to delivering your orders efficiently and reliably. This policy outlines our shipping procedures and terms.

Shipping Destinations:

  • European Union (EU): We offer free standard shipping to all countries within the European Union.

  • Outside the EU: For shipping destinations outside the European Union, please contact our customer service team at [info@iterastockisteu.com] with your complete shipping address. We will provide you with a personalized shipping quote based on your location and order details.

Shipping Methods and Tracking:

  • All shipments are tracked.

  • Once your order has been shipped, you will receive an email notification containing your tracking number and a link to track your package.  

Shipping Times & Dispatch:

  • For items shown as "in stock", devices will be dispatched on the day of order or the next working day.

  • Shipping times may vary depending on your location and the shipping method used.

  • Estimated delivery times will be provided during the checkout process (for EU orders) or in the personalized shipping quote (for non-EU orders).

  • Please note that shipping times are estimates and are not guaranteed.

Customs and Import Duties (Non-EU Orders):

  • For orders shipped outside the European Union, you may be subject to customs duties, taxes, and import fees levied by your country's customs authorities.

  • These charges are the responsibility of the customer and are not included in the product price or shipping cost. 

  • TeraCare Nederland is not responsible for any delays caused by customs processing.

  • It is the customer’s responsibility to check their country's customs regulations.

Shipping Address:

  • Please ensure that you provide a complete and accurate shipping address during checkout.

  • TeraCare Nederland is not responsible for any delays or delivery failures caused by incorrect or incomplete addresses.

Shipping Costs:

  • European Union (EU): Free standard shipping.

  • Outside the European Union: Shipping costs will be calculated and provided in a personalized quote after you contact our customer service.

Shipping Confirmation and Updates:

  • You will receive a shipping confirmation email with your tracking information once your order has been shipped.

  • You can track your package using the provided tracking number and link.

Contact Information:

If you have any questions or concerns about our shipping policy, please contact our customer service team at:

TeraCare Nederland Hellingweg 278 Den Haag Nederland
info@iterastockisteu.com

Important Notes:

  • This shipping policy is subject to change without prior notice.

  • TeraCare Nederland reserves the right to choose the shipping carrier.

  • TeraCare Nederland is not responsible for delays caused by circumstances outside of our control, such as weather conditions, natural disasters, or customs delays.