Return Policy

Return Policy (EU Consumers Only)

TeraCare Nederland is committed to ensuring your satisfaction with our products. In accordance with Directive 2011/83/EU on Consumer Rights, this return policy applies exclusively to consumers (B2C) residing within the European Union (EU). Please note that business customers (B2B) are not covered by this policy.

Right of Withdrawal:

You, as a consumer, have the right to withdraw from your purchase contract with TeraCare Nederland within 15 calendar days from the day you (or a third party designated by you, other than the carrier) receive the goods, without providing any reason.

Conditions for Returns:

  • Eligibility: This right of withdrawal applies only to consumers (B2C) and not to business customers (B2B).

  • Product Condition: To be eligible for a return, the product must be unopened, unused, and in its original, undamaged packaging. Any product that shows signs of use, damage, or is not in its original packaging will not be accepted.

  • Return Period: The return request must be initiated within 15 calendar days of receiving the product.

  • Proof of Purchase: You must provide proof of purchase, such as your order number or invoice.

  • Return Shipping: The customer is responsible for the return shipping costs, unless the return is due to an error on our part (e.g., incorrect item shipped, defective product).

  • Inspection and Refund: Upon receiving the returned product, we will inspect it to ensure it meets the above conditions. Once approved, a refund will be processed to your original payment method within 5 business days.

How to Initiate a Return:

  1. Contact Customer Service: To initiate a return, please contact our customer service team at [info@iterastockisteu.com] with your order details (order number, name, and reason for return, if desired).

  2. Return Instructions: Our customer service team will provide you with specific instructions on how to return the product, including the return address.

  3. Packaging and Shipping: Carefully package the product in its original packaging and ship it to the provided return address. We recommend using a trackable shipping method to ensure delivery.

  4. Refund Processing: Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.

Exclusions:

  • This return policy does not apply to digital products or services.

  • This return policy does not apply to products that are custom made or personalized.

  • This return policy does not apply to products that are sealed for health protection or hygiene reasons, once unsealed after delivery.

Legal Basis:

This return policy is in accordance with Directive 2011/83/EU on Consumer Rights, which provides consumers with the right to withdraw from distance and off-premises contracts. For more information on your consumer rights, please refer to the official text of Directive 2011/83/EU.

Contact Information:

TeraCare Nederland Hellingweg 278 Den Haag Nederland

info@iterastockisteu.com

Important Notes:

  • This policy is subject to change without prior notice.

  • Your statutory rights as a consumer are not affected by this policy.